Latest Books..for Libraries & Museums May 2012

If you think any of the following books would be of interest for the professional development collection email Sue or Ann. Sometimes we can borrow the books from other libraries.

Open Conversations : public learning in libraries and museums David Carr,2011
This is a provocative book that is designed to offer courage to cultural institution administrators and staff even as it opens their eyes to the possibility that their facilities can offer more than they are. Rather than offering prescriptive answers, the author invites readers to consider museums and libraries in fresh ways.



Marketing your library : tips and tools that work
Carol Smallwood (Ed) et al, 2011
Concise, how-to case studies from practicing public, school, academic, and special librarians provide proven strategies to improve brand management, campaign organization, community outreach, media interaction, social media, and event planning and implementation. 

Bite-Sized Marketing: Realistic Solutions for the Overworked Librarian  Nancy Dowd Written and designed to reflect the way people read today, this book is structured to quickly impart simple and cost-effective ideas on marketing your library.

Defusing the angry patron : a how-to-do-it manual for librarians
Rhea Rubin,2011
To help librarians know how to react in the face of patron anger, Rubin adds five new coping strategies to the 20 basic ones she introduced in the first edition. All of them have been updated them in light of key changes, including virtual reference service and the Web 2.0 phenomenon.

 
Lean library management : eleven strategies for reducing costs and
improving customer services    John J. Huber , 2011
This new book shows you how to apply lean principles and practices--how making small, simple changes in everyday routines will reap large time- and money-saving results.

Listening to the customer   Peter Hernon ,2011This book explains how a voice-of-the-customer program for libraries can give customers the opportunity to make their opinions known, enabling libraries to develop services that meet or exceed their patrons' changing expectations.

 The Cybrarian's Web: An A-Z Guide to 101 Free Web 2.0 Tools and Other ResourcesA great starting point for learning about Web 2.0 tools that can be used to innovate and improve library services.

Do You Web 2.0?: Public libraries and social networking . Linda Berube
The author not only reviews these tools and provides practical advice and case studies on how they can be applied in the public library setting, but also recommends the policies and business cases that begin to create a new strategy for public libraries.

And in the Press..

National Library of Singapore To Open World’s First Green Library for Kids

Dogs make good listeners at the Public Library
Dwayne,the library dog visits the Bella Vista Library for scheduled appointments for children to read to him and  for monthly storytimes. This program is helping kids overcome their fear of reading aloud and fear of dogs.Dwayne is very popular and an excellent listener!